As a digital news publisher and intermediary platform operating in India, Nagrik maintains a dedicated Resident Grievance Officer located within India to receive and resolve complaints regarding content violations, defamation, copyright infringement, or ethics code breaches.
1. Statutory Mandate & Legal Framework
In strict compliance with Rule 11 and Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (as amended through 2026), and Part III governing digital news publishers, Nagrik adheres to:
- Norms of Journalistic Conduct issued by the Press Council of India (PCI).
- Programme Code prescribed under Section 5 of the Cable Television Networks (Regulation) Act, 1995.
- General ethics principles ensuring respect for judicial proceedings, communal harmony, and personal dignity.
2. Resident Grievance Officer (RGO) Particulars
Users, aggrieved citizens, or authorized public authorities can direct complaints and official legal notices to our appointed Resident Grievance Officer:
3. Complaint Submission Procedure & Requirements
To ensure rapid investigation and prevent frivolous claims, please provide the following details when emailing wizzlingsupport@gmail.com:
- Complainant Particulars: Full legal name, official address, telephone number, and government-verified email address.
- Exact URL / Content Link: The specific Nagrik article, video dispatch, or reporter profile link (e.g.
https://nagrik.news/news/[id]). - Clause of Violation: Specific provision of the Code of Ethics or statutory act violated (e.g. defamation, breach of privacy, copyright, inaccurate factual statement).
- Substantiating Proof: Verifiable documentary evidence contradicting the published statement.
- Declaration of Truth: A signed affirmation that the details submitted are accurate to the best of your knowledge.
4. Mandatory Statutory Timelines
We strictly enforce the timeframes mandated under the IT Rules 2021:
Issuance of formal tracking ticket number to complainant.
Immediate disabling of non-consensual sexual imagery or deepfakes.
Formal reasoned order communicating decision to the complainant.
5. Three-Tier Redressal Hierarchy
Under Part III of the IT Rules 2021, news redressal operates across three tiers of oversight:
6. Appeal to the Grievance Appellate Committee (GAC)
If you do not receive a response from our Resident Grievance Officer within 15 calendar days, or if you are dissatisfied with our decision, you have the statutory right under Rule 3A of the IT Rules 2021 to appeal to the Central Government Grievance Appellate Committee: